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Ingram Fulfillment

Emersoft Books automatically fulfills customer orders for Ingram-stocked titles through Ingram's Consumer Direct Fulfillment (CDF Lite) service. When a customer checks out, the app dispatches the order to Ingram — Ingram picks, packs, and ships directly to the customer. Tracking information syncs back to the Shopify order automatically.

You do not need to take any action on fulfilled orders.

How it works

  1. A customer places an order on your Shopify store for a book that was imported from Ingram.
  2. Emersoft Books detects the order and dispatches a fulfillment request to Ingram CDF Lite.
  3. Ingram processes the order and ships it directly to your customer.
  4. Tracking information and shipping status sync back to the Shopify order in real time.
  5. Shopify notifies the customer with tracking details (using your store's standard notification settings).

In this section

  • Ingram CDF Lite — setup, automatic fulfillment, backorders, and Ingram's DC network
  • Order Types & Pre-orders — how Ingram groups items into shipments, what happens to pre-orders past the cancel date, and how to choose between LS, RF, and EL
  • Shipping Methods & Carriers — how Shopify shipping options map to Ingram methods, which carrier (USPS, UPS, or DHL) handles each method, and PO Box eligibility
  • Returns & Cancellations — canceling a dispatched order, the two consumer return options (Bulk vs Ingram Direct), credit terms, and how customer refunds work in Shopify
  • CDF Lite Pricing — Ingram's per-order fees, trade discount structure, returns credit, and margin-planning guidance for Option B booksellers
  • CDF Lite Settings — order processing, backorders, packing slips, and other CDF Lite options