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Gardners

For UK customers

Gardners is currently available to UK customers. US customers use Ingram. Provider availability is based on your Emersoft Books account or store region, not an order's delivery address.

Emersoft Books connects your Shopify store to the Gardners catalogue and fulfillment service. You can find and import books, then send eligible customer orders to Gardners for direct delivery in the UK and internationally.

How it works

  1. You find a book in the Gardners catalogue and import it into Shopify — or a customer finds it on your storefront with Global Search, and the app creates it in Shopify.
  2. Emersoft Books adds Gardners product tags and metafields to the imported Shopify product.
  3. After Inventory Sync is activated, the product is assigned to the Emersoft Books Fulfillment - Gardners location.
  4. Once Gardners fulfillment is set up, Emersoft Books sends an eligible order to Gardners when it is submitted for fulfillment.
  5. Gardners acknowledges the order and may supply, backorder, partially supply, or cancel individual books.
  6. Order notes, shipment status, and tracking information sync back to Shopify when available.

Before fulfillment can start, your Gardners account must support Home Delivery/CDF and electronic ordering. You also need to connect your credentials, configure Shopify shipping, and complete a test order.

In this section

  • Catalogue & Importing — search for books, understand availability and Gardners terms, and review products before publishing
  • Product Tags & Metafields — understand the Thema tags and structured Gardners book data added to Shopify
  • Setup & Fulfillment — prepare your Gardners account, connect it to Emersoft Books, configure Shopify, test the connection, and understand the order lifecycle
  • Backorders & Pre-orders — how long Gardners holds unavailable books and what happens when it cannot supply them
  • Shipping Methods & Rates — compare Royal Mail services for UK deliveries and open Gardners' current UK and international rate sheets
  • Returns & Cancellations — cancel an order, handle undeliverable parcels, and set up customer returns with the Gardners PO Box